First impressions matter on a call. Poor sound quality can lead to miscommunication and missed opportunities, while a crisp, reliable connection builds trust and makes conversations easier to follow. lemlist’s 'Call from your Phone' option connects your call through your mobile phone for crystal‑clear sound, and a few simple best practices help you consistently deliver high‑quality conversations. Knowing when and how to enable these features saves you time and credits and ensures your most important calls are always heard.
Prerequisites
Before you begin:
Have a connected or purchased phone number in lemlist and know how to place calls (see Set up In‑App Calling and Call Leads with In‑App Calling).
Ensure your mobile phone number is available; premium audio calls your mobile first, so you must be able to answer it.
Have some calling credits; premium audio consumes twice the credits per minute compared to standard calls.
Core Lesson – Step‑by‑Step Workflow
Phase 1: Activate Premium Audio Quality
Open the dialer settings. From any call window, click the Settings icon in the dialer to view audio options.
Enter your mobile number. In the “Launch call from your phone” section, type the phone number you want lemlist to call first. This should be a number you can answer immediately.
Place your call. Start your call as usual. Answer your mobile when it rings, then wait while lemlist dials your prospect. Keep in mind that premium audio uses twice as many credits per minute, so reserve it for important conversations where quality matters most.
Phase 2: Prepare for a High‑Quality Call
Choose a quiet environment. Background noise can distract both you and your prospect. Find a calm space, close the door, and silence notifications on your computer and phone.
Use reliable equipment. A wired headset or high‑quality microphone reduces echo and provides consistent audio. Wireless headsets can introduce lag or connectivity issues, especially if the battery is low.
Warm up your voice. For long calls, sip water and do a quick vocal warm‑up to avoid strain. A clear, confident tone enhances the perception of quality.
Phase 3: Optimize During the Call
Monitor call controls. Use the Mute button when you need to avoid transmitting background noise. If you enabled call recording, the Pause recording control lets you pause and resume the recording when discussing sensitive information..
Watch for lag or echo. If you notice echo or lag, ask your prospect to check their speaker or microphone, and consider switching to standard audio if the mobile connection is unstable.
Take real‑time notes. Use the notes field in the dialer to jot down key points; focusing on your notes reduces the temptation to talk over the prospect, which can improve perceived audio quality.
Phase 4: Review and Adjust After the Call
Listen to the call recording. After the call, navigate to Calls in the main menu and select the call from your history. Listen to the recording to evaluate audio clarity and identify any muffled sections.
Read the transcript and AI summary. Review the transcript to spot places where the audio might have cut out or created misunderstandings. Use the AI summary to quickly recap the conversation and ensure you captured all important points.
Adjust your setup as needed. If you hear issues like inconsistent volume or background noise, tweak your microphone placement, change headsets, or move to a quieter space for future calls. If the premium audio experience was flawless, you’ll know when to use it again.
Practical Application – Example Scenario
You have an important discovery call with a high‑value prospect. You want to make sure nothing interrupts the conversation.
Enable “Call from your phone” in the dialer and enter your mobile number.
Find a quiet room and connect your wired headset. You test the connection by making a quick call to a colleague and confirm that everything sounds clear.
Place the call. lemlist calls your mobile first; you answer, then it dials your prospect. The conversation flows smoothly without any noticeable delays or distortions.
After the call, you listen to the recording and skim the transcript to confirm that both voices were captured clearly. You feel confident using premium audio for future high‑stakes calls and share these best practices with your team.
Troubleshooting & Pitfalls
“Call from your phone” toggle is missing. The feature may not be available on your plan or is disabled for your workspace. Check your subscription level and contact your workspace admin or support for more information.
lemlist doesn’t call your phone first. Make sure you entered your mobile number correctly in the dialer settings and have cell service. If your phone is on Do Not Disturb, the call may not connect.
Call quality is still poor. If you experience static or dropouts even with premium audio, there may be a problem with your cellular connection. Try switching to Wi‑Fi and standard audio, or call from another location. Also verify that your headset or microphone is functioning properly.
High credit usage. Premium audio consumes two credits per minute. Monitor your minutes and use premium audio only for important calls; otherwise, stick with standard in‑app calling.