You can see the full CRM sync history of a single contact or company directly from its panel. Each sync between lemlist and your CRM is listed with its direction, its status and, when it failed, the full reason. You don't need to search the team-wide logs in Settings to find one record.
Limitations
The CRM logs filter only appears if your team has a connected CRM.
The list of sync actions you can filter on comes from your connected CRM.
When the CRM logs filter is on, the feed shows CRM logs only. Your other activities are not shown.
Phase 1: Open the CRM sync history of a record
Open the contact panel or the company panel and go to the Activities tab.
Click the filter icon next to Add.
Click Add a filter, then select CRM logs.
✅ Verify: the CRM logs All synced, All status filter appears above the feed, and the feed lists the record's sync history, most recent first.
Phase 2: Read each sync line
Each line shows:
What happened, in plain words. For example: Activity creation, Experience update, or Association from company.
The direction: lemlist → CRM or CRM → lemlist.
The status: Done, Error, Pending or Aborted.
When it happened.
In the company panel, association lines name both sides: which contact was linked to the company or unlinked from it.
Phase 3: Open a line to see the details
Click a line to open it.
Review the fields that were written to the CRM, then the outcome.
For an error, every reason is shown in readable words, not only the first one. For example, a contact can fail on an invalid picklist option and on a duplicate LinkedIn URL at the same time: both reasons are listed.
Phase 4: Narrow the list
You can narrow the CRM logs by sync action and by status, the same way as in Settings.
Click All synced in the CRM logs filter to choose the sync actions to show.
Click All status to choose the statuses to show.
Practical example
A sales rep asks why a contact is not in the CRM. Instead of searching the team-wide logs, you open the contact panel, filter Activities on CRM logs, and narrow the status to errors. You open the most recent line in error and see two reasons: an invalid picklist option and a duplicate LinkedIn URL. You now know both things to fix before the contact can sync.
The same view lets you check that a field update was pushed to the CRM and with which value, or follow a company's associations over time when contacts move from one account to another.
Troubleshooting
Issue: The CRM logs filter is not in the Add a filter menu
Root cause: Your team has no connected CRM.
Fix: Connect a CRM to your team. The CRM logs filter appears once a CRM is connected.
Issue: My other activities disappeared from the feed
Root cause: The CRM logs filter is on. When it is on, the feed shows CRM logs only.
Fix: Remove the CRM logs filter to see the other activities again.
If your case is different
If you want to review sync logs for your whole team, go to Settings → CRM → Logs.
If a HubSpot sync error needs a fix, see Troubleshoot lemlist–HubSpot sync issues.
If you want to monitor your Salesforce sync and API usage, see How to monitor the Salesforce integration.
If you want to see calls, emails, meetings, notes and tasks already logged in your CRM, see See your past CRM activity in the lemlist timeline.