TL;DR:

Connect your Zoho Mail account to lemlist using IMAP/SMTP settings. Enable IMAP in Zoho, use an app-specific password if you have 2FA, and enter server details in lemlist. Takes about 5 minutes.

Who Should Use This

Users with Zoho Mail or Zoho Workplace accounts
Teams using custom domains hosted on Zoho
Anyone connecting Zoho as their sending email provider

Why This Matters

Connecting Zoho lets you send campaigns from your email address, track replies automatically, and maintain your domain reputation. Without this connection, campaigns can't launch.

Before You Start

Gather these details:

✅ Zoho email address (e.g., [email protected])

✅ Zoho password (or app-specific password if using 2FA)

💡 If you have Two-Factor Authentication enabled: Generate an Application-Specific Password in Zoho Account Security Settings instead of using your regular password.

Step-by-Step: Connect Zoho

Step 1: Enable IMAP in Zoho Mail

Log in to Zoho Mail
Go to Settings (⚙️) → Mail Accounts → Configure IMAP
Check the box for IMAP Access
(Optional) Adjust Auto-Expunge and Folder View settings
Click Save

Step 2: Get your IMAP and SMTP settings

SMTP Settings (Outgoing mail):

Server: smtp.zoho.com
Port: 465
SSL: Enabled

IMAP Settings (Incoming mail):

Server: imappro.zoho.com (Zoho Workplace/custom domains) OR imap.zoho.com (personal accounts like [email protected])
Port: 993
SSL: Enabled

💡 Which IMAP server? Use imappro.zoho.com for Zoho Workplace. Use imap.zoho.com for personal Zoho accounts.

For more details: Zoho IMAP/SMTP Configuration Guide

Step 3: Connect Zoho in lemlist

In lemlist, click your workspace name in the bottom-left corner, then select Settings.
In the left sidebar, go to Sending settings. Make sure the Email tab is expanded, then click + Connect email address.
In the Select your email provider window, choose Other email provider (SMTP/IMAP).
Enter your Zoho email address.
Fill in IMAP and SMTP settings from Step 2:
- IMAP Server: imappro.zoho.com (or imap.zoho.com)
- IMAP Port: 993
- SMTP Server: smtp.zoho.com
- SMTP Port: 465
- Username: Your full Zoho email address
- Password: Your Zoho password (or app-specific password)
- SSL: Enabled for both IMAP and SMTP
Click Save changes.

Example: SMTP settings in lemlist

Example: IMAP settings in lemlist

How You'll Know It Worked

✓ Your Zoho email appears in Sending Settings with status "Connected"

✓ You can select this email when creating a campaign

✓ No error messages appear

Troubleshooting

Issue: "Invalid credentials" error

Fix:

If 2FA is enabled, use an app-specific password instead of your regular password
Double-check IMAP server (imappro.zoho.com vs. imap.zoho.com)
Verify SSL is enabled

Issue: IMAP connection works but SMTP fails

Fix: