TL;DR
lemlist now supports two roles for new team invitations: Admin and Member. You can invite new users directly from Plans & billing as paid seats, guest seats, or with an invite link. The legacy Extern role can no longer be invited, but existing extern users remain on teams and can be changed to Member. Takes 2-3 minutes.
Why This Matters
Roles control who can send campaigns, manage billing, and access sensitive team settings. Assigning the right role prevents accidental changes, protects billing information, and keeps your workspace organized.
Removing the legacy extern invitation flow helps simplify team management and improve platform stability, while still preserving access for existing extern users already on a team.
Key Concept: Current Team Roles
lemlist currently supports these role scenarios:
Admin: Full access to all features including billing, team management, and campaigns. Can invite, remove, and change roles for other users. Requires a paid seat unless invited as a guest seat.
Member: Full access to campaigns, reports, and settings, but cannot access billing. Ideal for team members who send emails but don't need admin control. Requires a paid seat.
Extern (legacy): This role can still exist for users who were already added as externs in the past, but teams can no longer invite new extern users.
Email Pro and Multichannel Expert allow up to 5 guest seats. Enterprise plans allow unlimited guest seats.
Who Should Use This
Admins setting up team structures and assigning permissions
Agency owners managing multiple client accounts with different access levels
Operations managers controlling who can access billing, campaigns, and team settings
If you're not an Admin or don't manage user permissions, this article may not be relevant to you.
Step-by-Step Guide
How to Invite New Users from Plans & Billing
Open the profile menu from the bottom-left corner, open the team switcher, and select the team you want to manage.
From the same bottom-left menu, click Plans & billing.
On the Billing page, click Invite user.
Enter the user's email address.
Choose how they should be added:
Add as paying seats: The user is added as a paid seat and can use all lemlist features.
Add as guest: The user can access lemlist but can't send campaigns.
Then click Invite. The user receives an email invitation.
If you prefer, click Invite with link to generate a shareable invitation link instead of sending the invite by email.
How You'll Know It Worked
✓ The user appears in your team with the correct access level.
✓ The user receives an email invitation or can join through the invite link.
✓ Admins can access billing and all team settings.
✓ Members can access campaigns and reports but not billing.
✓ Existing extern users keep their current access until you change their role.
✓ Seat count updates correctly for paid seats.
How to Change an Existing User's Role
Open the profile menu from the bottom-left corner and click Cockpit.
In Manage teams, find the user whose role you want to update, then click the role dropdown and select the new role.
The change takes effect immediately.
⚠️ You can no longer invite new Extern users. However, if a team already has existing extern users, you can still change their role to Member. Make sure to temporarly remove them from the team and invite them as Members.
Troubleshooting
User can't access billing
Cause: User is assigned the Member role.
Fix: Change their role to Admin.
Can't invite an Extern user
Cause: The extern invitation flow has been removed for new users.
Fix: Invite the user as a normal team user instead, then assign the appropriate active role.
Seat count didn't update after adding a user
Cause: User was invited as a guest.
Fix: Guest seats don't require paid seats. If the user needs full access for day-to-day work, invite them as a paying seat and assign the appropriate role.
User invited but can't log in
Cause: The user hasn't accepted the invitation email or used the invite link yet.
Fix: Send a new invite from Plans & billing or share a fresh invite link.
Need to update an existing Extern user
Cause: The user was added before the extern invitation flow was removed.
Fix: Go to Cockpit and change their role to Member if they now need standard team access.