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Fix: lemAgent won't respond or has hit the daily usage limit

Resolve issues where lemAgent stops responding mid-conversation or won't start a new one due to daily or rate limits.

TL;DR

If lemAgent stopped just now, wait 2–3 minutes and try again — a per-minute rate limit clears automatically. If it still won’t respond after waiting, your workspace has hit the daily usage limit. Wait until the next day; the limit resets automatically at midnight.

Symptoms

  • lemAgent stops mid-conversation and does not continue after a prompt.

  • A new conversation starts but lemAgent does not respond to the first message.

  • lemAgent responds with a message indicating the limit has been reached.

  • Other teammates in the workspace also report lemAgent not responding.

  • Typing a prompt produces no thinking activity or response.

Environment

  • Applies to Email, Multichannel, and Enterprise plans.

  • Daily limits are workspace-level — shared across all users. One person’s usage draws from the same pool as everyone else’s.

  • Free trial accounts: lemAgent runs real conversations with a small one-time usage budget for the team. It doesn't renew. When it runs out, a window asks you to subscribe.

Fix 1: Rate limit — wait and retry

  1. Stop sending prompts.

  2. Wait 2–3 minutes.

  3. Return to the lemAgent conversation and send your prompt again.

✅ Verify: lemAgent responds and resumes the conversation normally.

Fix 2: Daily limit — wait for reset

Daily limits reset automatically at midnight. Confirm it’s a workspace-wide issue first:

  1. Check with your team — ask if others are also getting no response. This confirms it’s a workspace-level limit, not a local issue.

  2. If confirmed, wait until the next day. The daily limit resets automatically.

  3. Open lemAgent the following day and send a test prompt to confirm the limit has cleared.

✅ Verify: lemAgent responds to a new prompt without a limit message.

Fix 3: Free trial budget used up — subscribe

  1. Go to Settings → Billing & users.

  2. Upgrade to an Email, Multichannel, or Enterprise plan.

  3. Return to lemAgent and start a new conversation.

✅ Verify: lemAgent responds again after you subscribe. Usage refills with the paid plan.

Confirm it’s fixed

  • ✓ lemAgent responds to a new prompt without showing a limit message.

  • ✓ The conversation continues to the next step as expected.

  • ✓ Teammates in the workspace can also use lemAgent again.

Why it happens

lemAgent runs on a usage budget shared across the workspace, not on lemlist credits. The budget has a daily and a monthly limit, and how much a task uses depends on the task. When the daily budget runs out — from one person or collectively — no one can start or continue conversations until midnight.

To see how much is left, click Usage in the lemAgent message box. It shows the percentage used and when it resets.

Per-minute limits are a separate safeguard that activates after rapid, consecutive prompts. They clear on their own within minutes.

Prevent this by keeping prompts specific and goal-focused. Broad exploratory sessions use more of the budget than targeted ones.

Escalate if unresolved

If lemAgent still won’t respond after the daily limit should have reset, contact support with: workspace name, approximate time the issue started, rough number of conversations used that day, and the exact message lemAgent displayed.

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