Skip to main content

Fix: lemAgent won't respond or has hit the daily usage limit

Resolve issues where lemAgent stops responding mid-conversation or won't start a new one due to daily or rate limits.

TL;DR

If lemAgent stopped just now, wait 2–3 minutes and try again — a per-minute rate limit clears automatically. If it still won’t respond after waiting, your workspace has hit the daily conversation limit. Wait until the next day; the limit resets automatically at midnight.

Symptoms

  • lemAgent stops mid-conversation and does not continue after a prompt.

  • A new conversation starts but lemAgent does not respond to the first message.

  • lemAgent responds with a message indicating the limit has been reached.

  • Other teammates in the workspace also report lemAgent not responding.

  • Typing a prompt produces no thinking activity or response.

Environment

  • Applies to Email, Multichannel, and Enterprise plans.

  • Daily limits are workspace-level — shared across all users. One person’s usage draws from the same pool as everyone else’s.

  • Free trial accounts: lemAgent runs in demo mode only. Real conversations are not available regardless of usage.

Fix 1: Rate limit — wait and retry

  1. Stop sending prompts.

  2. Wait 2–3 minutes.

  3. Return to the lemAgent conversation and send your prompt again.

✅ Verify: lemAgent responds and resumes the conversation normally.

Fix 2: Daily limit — wait for reset

Daily limits reset automatically at midnight. Confirm it’s a workspace-wide issue first:

  1. Check with your team — ask if others are also getting no response. This confirms it’s a workspace-level limit, not a local issue.

  2. If confirmed, wait until the next day. The daily limit resets automatically.

  3. Open lemAgent the following day and send a test prompt to confirm the limit has cleared.

✅ Verify: lemAgent responds to a new prompt without a limit message.

Fix 3: Free trial — upgrade your plan

  1. Go to Settings → Plans & Billing.

  2. Upgrade to an Email, Multichannel, or Enterprise plan.

  3. Return to lemAgent and start a new conversation.

✅ Verify: lemAgent responds to real prompts after upgrading.

Confirm it’s fixed

  • ✓ lemAgent responds to a new prompt without showing a limit message.

  • ✓ The conversation continues to the next step as expected.

  • ✓ Teammates in the workspace can also use lemAgent again.

Why it happens

lemAgent usage is metered per conversation and shared across the workspace. When the daily pool runs out — from one person or collectively — no one can start or continue conversations until midnight.

Per-minute limits are a separate safeguard that activates after rapid, consecutive prompts. They clear on their own within minutes.

Prevent this by keeping prompts specific and goal-focused. Broad exploratory sessions use more credits than targeted ones.

Escalate if unresolved

If lemAgent still won’t respond after the daily limit should have reset, contact support with: workspace name, approximate time the issue started, rough number of conversations used that day, and the exact message lemAgent displayed.

Did this answer your question?