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Connect SiteGround email to lemlist

How to Integrate Your SiteGround Email with lemlist 📧

Updated in the last hour

Learning Objective

By the end of this tutorial, you'll know how to connect your SiteGround email to lemlist using SMTP/IMAP (manual) configuration, troubleshoot common connection issues, and verify your setup so you can start sending campaigns.

Why This Matters

Connecting your SiteGround professional email with lemlist lets you send from your own domain while using lemlist for multichannel outreach. When the connection is correctly set up (especially IMAP), lemlist can detect replies and automatically stop follow-ups, which helps protect deliverability and improves the prospect experience.

Prerequisites

Before starting this tutorial, ensure you have:

Core Lesson: Step-by-Step Workflow

Phase 1: Open lemlist email connection settings

Step 1: Navigate to Settings

Click your profile (bottom-left) and select Settings. This opens your account configuration area, where email connections are managed.

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Step 2: Go to Sending settings and start a new connection

In the Settings panel, open Sending settings, make sure you’re in the Email section, then click Connect email address.

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Step 3: Confirm the “connect multiple email addresses” screen

Review the guidance and click Accept and continue.

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Step 4: Choose the manual provider option

In Select your email provider, click Connect next to Other email provider (SMTP/IMAP).

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Step 5: Open Advanced settings

In the login popup, click Advanced settings to enter SMTP/IMAP details manually.

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Phase 2: Configure SiteGround SMTP/IMAP

Step 6: Enter your SMTP (outgoing) and IMAP (incoming) settings

In the Email provider window, fill in the fields below and then click Save changes.

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SMTP settings (Outgoing mail)

IMAP settings (Incoming mail)

  • Login: Your full SiteGround email address

  • Password: Your SiteGround email password

  • Server address:mail.yourdomain.com

  • Port: 993

  • SSL: Enabled

IMAP is required for reply detection (so lemlist can stop follow-ups when someone replies) and for tracking replies inside campaign reports.

Phase 3: Alternative server address (if the default fails)

Step 7: Use SiteGround’s alternative server format if needed

If mail.yourdomain.com doesn’t work, try:

secureXXX.sgcpanel.com (replace XXX with your hosting server number).

To find your server number in SiteGround:

  1. Log in to your SiteGround account

  2. Go to Site Tools > Email > Accounts

  3. Check the server information under Mail Configuration

Example: If your hosting server is siteground164.com, your server address will be secure164.sgcpanel.com.

Phase 4: Verify deliverability settings

Step 8: Check your DNS records (recommended)

After connecting, go to Account health, then open the DNS health tab to review your domain authentication (SPF, DKIM, and DMARC).

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Select the email address you connected (if needed) to display its DNS checks and results.

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Confirm that your checks for SPF, DKIM, and DMARC are passing (or review any flagged items and fix them in your DNS provider). Learn more: DNS Setup for DKIM, SPF and DMARC.

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Practical Application / Real-Life Example

Example: B2B Sales Team Configuration

Sarah, a sales manager, connected her [email protected] SiteGround email to lemlist using manual SMTP/IMAP. Her configuration:

After the connection, she created a 4-step multichannel sequence:

  1. LinkedIn profile visit

  2. Connection request with a personalized note

  3. Initial email with {{firstName}} and {{companyName}} variables

  4. Follow-up email 3 days later

Result: higher reply rates compared to single-channel outreach, thanks to better timing across multiple touchpoints.

Try It Yourself Checklist:

  • ✅ Test the connection by sending a message to yourself and replying

  • ✅ Set up your email signature using the {{signature}} variable

  • ✅ Configure your Custom Tracking Domain for link tracking

  • ✅ Start with 20–30 emails/day, then gradually increase

Troubleshooting & Pitfalls

Issue: Connection failed (authentication error)

  • Root cause: Wrong login/password (or not using the full email address)

  • Fix:

    • Use the full email address as the login (for both SMTP and IMAP)

    • Confirm the password by logging into SiteGround webmail

    • Remove any leading/trailing spaces

Issue: Server connection timeout

  • Root cause: Incorrect server address, port, or SSL setting

  • Fix:

    • Try the alternative server format: secureXXX.sgcpanel.com

    • Confirm SMTP port 465 with SSL and IMAP port 993 with SSL

Issue: Emails don’t send after connecting

  • Root cause: Missing/incorrect DNS authentication records (SPF/DKIM/DMARC) or domain reputation issues

  • Fix:

    • Set up SPF, DKIM, and DMARC in SiteGround

    • Wait 24–48 hours for DNS propagation

    • Verify your DNS status in lemlist Account health → DNS health

Issue: Replies aren’t detected

  • Root cause: IMAP not configured correctly

  • Fix:

    • Confirm IMAP port is 993 and SSL is enabled

    • Send yourself an email, reply to it, and verify lemlist detects the reply

Issue: SSL/certificate errors

  • Root cause: Server address doesn’t match the certificate, or SSL settings/ports are incorrect

  • Fix:

    • Verify the correct server hostname in SiteGround Mail Configuration (default or secureXXX)

    • Re-check ports and SSL are enabled (SMTP 465, IMAP 993)

    • If your provider supports it, try SMTP with TLS on port 587 (only if required by your server settings)

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