TL;DR
Workspace admins can now open a teammate’s Plans & billing area, edit that teammate, and expand Sending settings to manage connected sending email addresses directly—without logging into the teammate’s account.
Who Should Use This
Admins managing teammate sending email addresses
Agencies onboarding new team members who need sending addresses connected for outreach
Operations managers standardizing which sending inboxes are available for teammates
Admins who need to review or update a teammate’s sending setup from one place
If you're not an Admin or don't manage team settings, skip this.
Key Concept: What You Can Manage
From a teammate’s edit panel, admins can open Sending settings and manage that teammate’s connected sending email addresses directly.
Connected sending email addresses: View which email addresses are connected for the teammate, check their provider and status, and manage them from the teammate’s settings.
This helps admins manage sending setup without needing to sign in as the teammate.
Why This Matters
Managing teammate sending settings from Plans & billing saves time and keeps your workspace organized. Instead of asking teammates to configure their own connected inboxes, admins can review and manage sending email addresses directly from the admin side.
This is especially useful when onboarding new users, auditing sending setup, or verifying which inboxes are active for a teammate.
Step-by-Step Guide
Click your profile in the bottom-left corner, then select Plans & billing.
In Plans & billing, find the teammate you want to manage, click the three dots on the far right of their row, then select Edit.
In the teammate settings panel, select Sending settings, then expand the Email section.
In Sending email addresses, review and manage the teammate’s connected sending email addresses directly.
How You'll Know It Worked
✓ The teammate’s Sending email addresses section shows the current connected inboxes.
✓ You can see each address’s provider, connection status, and usage information.
✓ Any changes you make are visible when you reopen the teammate’s settings.
Troubleshooting
Issue: I can't find the Plans & billing menu.
Root cause: You may not have Admin permissions.
Fix: Only Admins can manage teammate settings from Plans & billing. Contact your workspace Admin if you need access.
Issue: I don't see the Edit button for a teammate.
Root cause: You may not be viewing the correct teammate row, or your permissions may be limited.
Fix: Confirm you're in Plans & billing, then open the teammate’s three dots menu. If Edit still doesn’t appear, check your Admin access.
Issue: I don't see any connected sending email addresses.
Root cause: The teammate may not have connected any inboxes yet.
Fix: Open Sending settings and check the Sending email addresses section to confirm whether any email addresses have been added.
Issue: I expanded Sending settings, but I still can't manage the inboxes.
Root cause: The email section may not be expanded, or the inbox may require additional configuration.
Fix: Make sure the Email section is expanded under Sending settings, then review the available connected addresses and their statuses.