TL;DR
Workspace admins can open Settings, go to Plans & billing, switch to the Users tab, and open a teammate’s settings to manage their sending email addresses directly.
Who Should Use This
Admins managing teammate sending email addresses
Agencies onboarding new team members who need sending addresses connected for outreach
Operations managers standardizing which sending inboxes are available for teammates
Admins who need to review or update a teammate’s sending setup from one place
If you're not an Admin or don't manage team settings, skip this.
Key Concept: What You Can Manage
From a teammate’s settings panel, admins can open Sending settings and manage that teammate’s sending email addresses.
Connected sending email addresses: View which email addresses are connected for the teammate, check their provider and status, and add another email address if slots are available.
This helps admins manage sending setup without needing to sign in as the teammate.
Why This Matters
Managing teammate sending settings from Settings saves time and keeps your workspace organized. Instead of asking teammates to configure their own connected inboxes, admins can review and manage sending email addresses directly from the admin side.
This is especially useful when onboarding new users, auditing sending setup, or verifying which inboxes are active for a teammate.
Step-by-Step Guide
Click your profile in the bottom-left corner, then select Settings.
In Settings, click Plans & billing, then open the Users tab.
Find the teammate you want to manage, then click the settings icon on their row.
In the teammate panel, select Sending settings, expand the Email section if needed, then click Connect email address to add a sending address.
How You'll Know It Worked
✓ The teammate’s Sending email addresses section is visible in their settings.
✓ You can connect a new sending address from the Connect email address button.
✓ Existing sending addresses, when present, appear in the same section.
Troubleshooting
Issue: I can't find Settings or Plans & billing.
Root cause: You may not have Admin permissions.
Fix: Only Admins can manage teammate settings. Contact your workspace Admin if you need access.
Issue: I don't see the Users tab.
Root cause: Your role may not allow user management.
Fix: Confirm you are an Admin and that you opened Plans & billing from Settings.
Issue: I don't see the teammate settings icon.
Root cause: You may be in the wrong tab or lack permission to manage users.
Fix: Open the Users tab and confirm you're viewing the correct teammate row.
Issue: I don't see any connected sending email addresses.
Root cause: The teammate may not have connected any inboxes yet.
Fix: Open Sending settings and use Connect email address to add one if slots are available.
Issue: I opened Sending settings, but I still can't see the email options.
Root cause: The Email section may be collapsed.
Fix: Expand the Email section inside Sending settings to view and manage sending email addresses.