Credits are lemlist's usage-based currency for enrichment, verification, AI features, SMS, and calling. Each action costs a set number of credits. You can get credits three ways: included with your plan, through the Enrichment add-on (a monthly credit subscription), or as a one-off top-up. Plan credits reset every month; add-on and top-up credits roll over. Only team Admins can buy credits.

Credits control access to lemlist's data features. Without them, you can't find emails, verify contacts, enrich LinkedIn data, or use AI personalization.

When you run out mid-campaign, enrichment stops until you add more. Knowing what each action costs, and which of your credits get used first, lets you estimate how many contacts you can process before you need more.

Credits are a usage-based unit in lemlist. You spend credits when lemlist successfully finds, verifies, or enriches data for you.

Credits are only deducted when you get a valid result. If lemlist can't find an email or a phone number, you don't pay. This keeps costs tied to actual value delivered. AI contact sourcing is the exception: it is charged per company, even when no one is found.

Your team shares one credit pool. All users pull from the same balance. What you pay per credit depends on the tier and billing frequency you choose — see the price catalog below.

Your balance can hold four types of credits at once. lemlist shows one consolidated total in the app, but the types behave differently and are used in a set order.

Credits you paid for are never consumed while free plan credits are still available, and your one-off top-ups are kept until your subscription credits are used up.

You can see which type was charged for any action in Credits spent history, in the Credits type column.

Free credits are included on the following plans:

Teams on a legacy Enterprise plan keep the allocation they had: 1,500 or 2,500 credits if the team was created before December 18, 2025, and 400 credits per user per month if it was created on or after that date. This allocation may be reduced or removed in a future update.

The Email plan does not include free credits.

Note for existing Email Pro customers: If your account was created before December 18, you receive 1,000 credits/month per seat. If created on or after December 18, you receive 0 credits/month — the current Email plan does not include free credits. Your plan terms are not affected by the new Email plan.

Finds and verifies email addresses in one action. You're charged only when lemlist returns a deliverable or risky email. No charge for unverified or missing emails.

Uses a waterfall enrichment system that checks up to 10 data providers to locate the most accurate email.

Finds LinkedIn profile URLs and adds profile data to your leads. Useful when you have a name and company but need the LinkedIn link for multichannel outreach.

Locates phone numbers for your leads. You're charged when lemlist finds a phone number for the lead, and not charged if no number is found. lemlist doesn't check that the number is correct or in service before charging, so a number that turns out to be wrong is still charged.

Use the lemlist in-app calling feature to make cold calls directly from Tasks. Credits are deducted at 4 per billed minute. Billed minutes depend on the destination's pricing tier — a Basic call (×1) costs 4 credits/real minute, while a Premium call (×8) costs 32 credits/real minute. The applied rate is shown in the dialer before you call. A call is billed when it is connected — meaning the lead picks up or you are routed to voicemail. If the number is not available at the moment (e.g. the line is temporarily unreachable), no credits are charged — even if you hear an automated message and lemlist displays a time counter.

Each SMS sent through campaigns or Inbox deducts 6 credits from the sender's credit balance. SMS sending is blocked automatically if the user does not have enough credits. Credits used for SMS appear in your credits history.

Generate AI-powered custom variables to personalize emails, clean job titles, or segment leads. Charged only when AI returns a valid result.

You can connect your own OpenAI API key to use your API credits instead of lemlist credits.

Recommends the right people to contact in a company. Charged once per company for each run, whether the run finds people or not. Automatic runs and refreshes are charged the same way. See Find the right contacts in your target companies with AI contact sourcing.

Signal Agents consume credits differently depending on the signal type. Most are billed only when a signal is successfully identified.

Only Admins can buy credits. You can have only one active credit subscription at a time.

✅ Verify: the credits panel shows your new balance and a Next refill date.

Credits are added to your balance once your payment is confirmed. If you're buying through a quote with your account manager, they're added when the invoice is generated.

Subscription prices below are per month, charged at the frequency you pick. Committing to a longer frequency lowers the monthly price.

If you need more than 200,000 credits per month, contact your account manager or support for a custom amount.

On the Enterprise plan, Admins can set a monthly credit limit for each teammate. This lets you control how many team credits each user can consume per month.

Click your profile avatar in the bottom-left corner, then select Settings.

Under your team settings, open Billing & Users, click the Users tab, then find the teammate you want to manage and locate the Credit limit per month field.

Open the dropdown in the user's Credit limit per month field, then choose a limit such as Unlimited, 2,000, 1,000, 500, or Custom. The Remaining credits column next to it shows how much of that user's limit is left this month.

Click Cancel add-on in the Enrichment add-on window. You keep your credits until your next anniversary date. On that date, the credits that came from the add-on expire.

If you resubscribe after your plan expires, unused top-up credits are still available. Free credits reset as part of the new subscription cycle.

Credits are shared across your entire team. Every Member and Admin pulls from the same pool. If one user depletes the balance, enrichment stops for everyone until credits are added.

Your credit subscription has its own billing cycle, independent of your lemlist plan. You can pay for credits yearly while your lemlist plan is billed monthly, or the other way round.

No. Credits are granted monthly, whatever your billing frequency. Paying yearly lowers your monthly price, it doesn't release the whole volume at once.

Yes, at every tier. Compare the one-off and subscription columns in the price catalog above. A one-off top-up is for occasional extra demand.

Enrichment processes pause immediately. Campaigns continue sending, but leads won't be enriched until you add more credits. You'll need to manually restart enrichment after topping up your balance.

Start with a small test batch. If you're enriching 100 leads with email finder only, expect to spend around 500 credits. For full enrichment including phone numbers, expect 2,500 credits per 100 leads. Actual costs depend on how many valid results are found.

No. Purchased credits are non-refundable and roll over until used. They remain in your account for future use.

Ask your Admin to purchase more. Only Admins have permission to buy credits. Check who your Admins are in Settings.

No. Free plan credits don't carry over. Add-on, top-up, and gift credits do.

That's expected. A credit line is priced for a volume of credits, so the quantity on the invoice is always one — the credit volume is part of the price, not the quantity.