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Why does my lead have a question mark instead of an accent? 🤨

How to Fix Encoding Issues in Your CSV File for lemlist šŸ’»

Updated over 2 weeks ago

Heeeey lemlister! šŸ‘‹

Annoyed by those ļæ½ symbols (diamond-wrapped question marks) in your CSV file? No worries! This happens when your file isn’t saved with the correct encoding—UTF-8. Let’s fix that!


Why Encoding Matters

CSV files need to be UTF-8 encoded to handle special characters and non-English text properly. Many tools, like MS Excel, save files in different encoding standards depending on the operating system, causing display issues.

Here’s how you can save your CSV file in UTF-8 encoding using popular tools.


Fix 1: Save CSV as UTF-8 Using Google Docs

1ļøāƒ£ Upload Your File to Google Docs

  • Go to Google Sheets and create new Sheet

  • Select File and click on Open to upload your CSV.

2ļøāƒ£ Convert to Google Docs Format

  • In the upload settings, select ā€œConvert text to numbers dates and formulasā€

  • Click Import data.

3ļøāƒ£ Download as UTF-8 CSV

Once the file is uploaded you need to export it as UTF-8 CSV file

  • Go to File > Download > Comma-separated values (.csv).

  • The downloaded file will now be UTF-8 encoded.


Fix 2: Save CSV as UTF-8 Using Open Office

1ļøāƒ£ Open Your File

  • If possible, open it directly as a UTF-8 file.

2ļøāƒ£ Save as CSV

  • Go to File > Save As…

  • Select Text CSV as the file type.

3ļøāƒ£ Set Encoding

  • In the Character Set field, choose Unicode (UTF-8).

  • Set the Field Delimiter to a comma (,).


Why Google Docs Is a Great Option

Google Docs automatically convert files to UTF-8 encoding when exporting them as CSV. This ensures compatibility with lemlist and prevents issues with special characters.


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