TL;DR
To change your login email, email [email protected] from the email address that is currently used to log in, and include the new login email in the body of your message. To change your sending email, you can do it yourself from Sending settings by unlinking the old address and connecting a new one, but this will pause any active campaigns using that sender. Expect 5-10 minutes for a sending email change and 1-2 business days for a login email change.
Who Should Use This
Users who need to update their login credentials
Anyone switching to a different sending email for campaigns
Teams transitioning email accounts between members
Users who lost access to their current login email
Why This Matters
lemlist uses two different email types: your login email for account access and billing, and your sending email for campaign delivery. Knowing the difference helps you make the right change without disrupting your account.
Login email changes require support for security reasons. Sending email changes can be made directly in your workspace, but they pause active campaigns and temporarily stop tracking until the new sender is connected and reassigned.
How to Change Your Login Email
Send an email to [email protected] from the email address you currently use as your lemlist login.
In the body of the email, clearly provide the new login email address you want to use.
Wait for support to review and complete the request. They may ask for additional verification if needed.
Important: The new login email cannot already be associated with another lemlist account.
How to Change Your Sending Email
Warning: Changing your sending email pauses all active campaigns linked to the old address and disables tracking until the new sender is connected and assigned.
Complete or pause any active campaigns first.
From your lemlist workspace, click your profile in the bottom-left corner, then select Settings.
In the left sidebar, open Sending settings. Under Sending email addresses, click the trash icon next to your current sending email to unlink it.
Click Connect email address.
Review the information in the modal, then click Accept and continue.
Select your provider: Google / Gmail, Microsoft / Outlook, or Other email provider (SMTP/IMAP), then click Connect.
Finish the connection flow for your provider, then reassign the new sending email to your campaigns before resuming them.