TL;DR: lemlist offers three plans for new customers: Email, Multichannel Expert, and Enterprise. Pick based on the channels you need and the volume of emails you send. Takes about 5 minutes to decide.
Who Should Use This
You're choosing a lemlist plan for the first time (or deciding whether to upgrade).
You're deciding between email-only outreach vs. multichannel (LinkedIn + calls).
You need to confirm pricing tiers, sending limits, or billing behavior.
Note for existing Email Pro customers: Your plan is not affected by this change. You stay on Email Pro at your current pricing. This article describes plans available to new customers.
Why This Matters
Picking the right plan ensures you get the outreach channels and sending capacity you need without paying for features you won't use. The Email plan is volume-based; your cost scales with how many emails your team sends per month, not per seat. Multichannel Expert adds LinkedIn and calling on top of email.
Key Concept: How to Choose the Right Plan
Choose Email if your outreach is cold email only and you want unlimited users and senders at a predictable monthly cost based on sending volume.
Choose Multichannel Expert if you want to combine email + LinkedIn actions + calling to improve reply rates through multichannel sequences.
Choose Enterprise if you're a large team running high-volume outreach and need advanced team management, unlimited guest seats, and dedicated support.
Step-by-Step: Pick a Plan
Review the three plans available to new customers: Email, Multichannel Expert, and Enterprise.
If you're considering the Email plan, choose the tier that matches your team's monthly sending volume (emails sent across campaigns, inbox, and contact panel combined):
5,000 emails/mo — $39/mo · $35/mo (quarterly) · $31/mo (yearly)
50,000 emails/mo — $69/mo · $62/mo · $55/mo
100,000 emails/mo — $89/mo · $80/mo · $71/mo
200,000 emails/mo — $159/mo · $143/mo · $127/mo
500,000 emails/mo — $359/mo · $323/mo · $287/mo
1,000,000 emails/mo — $659/mo · $593/mo · $527/mo
Custom volume — Talk to Sales
Discounts: 10% off on quarterly billing · 20% off on yearly billing.
If you're considering Multichannel Expert, pricing is per user per month: $109/user/month (monthly) with the same quarterly/yearly discounts. A 14-day free trial is available on this plan.
If you need Enterprise, contact Sales to discuss custom pricing and setup. Annual billing only, minimum 5 seats.
For the latest plan details, visit the lemlist Pricing page.
Plan Breakdown (What You Get)
Best for teams running cold email outreach who want unlimited users and senders at a cost that scales with sending volume, not headcount.
Users: Unlimited
Sending addresses: Unlimited senders per account
Email warmup: Included by default (built into lemlist)
Contacts: Unlimited
Sending limit: Monthly email cap (team-wide, across campaigns, inbox, and contact panel) determined by your selected tier
Add-ons available: Domain & email buying, credits
Not available on this plan: Phone numbers, WhatsApp, calling minutes, LinkedIn actions, additional email slots
What happens when you hit your sending limit: Active campaigns pause automatically. Your team admin receives an email notification. A pop-up appears at the next login with options to upgrade to a higher tier.
Upgrading tiers: Takes effect immediately. Your sending limit resets to 0 under the new tier. You are charged the full amount of the new tier minus the unused pro rata from the current billing period. The billing cycle date updates.
Downgrading tiers: Takes effect at the end of the current billing period. No pro-rata refund is issued.
Important: The Email plan and Multichannel Expert plan cannot be used in the same team. If you need both, create a separate lemlist team for each.
Multichannel Expert
Best for multichannel campaigns (email + LinkedIn + calls) and scaling outreach workflows.
Sending addresses: Connect up to 5 sending emails per user
Channels: Auto LinkedIn visits/invites/messages, in-app calling
Deliverability: Email warm-up & deliverability boost, inbox rotation
Personalization: AI-powered personalization, custom image personalization
Data & enrichment: 450M+ leads database, 1,500 free enrichment credits/user/month
Extras: Centralized multichannel inbox, in-app domain purchase
WhatsApp: Available as a paid add-on
Seats: 5 guest seats per account
Free trial: 14 days
Important: All connected sending addresses must belong to the same person ("1 account = 1 person" rule). Misuse may result in suspension or disconnection.
Enterprise
Best for large teams that need high-volume sending, advanced management, and dedicated support.
Everything in Multichannel Expert
Data & enrichment: 2,500 free enrichment credits/user/month
Seats: Unlimited guest seats
Support: Assigned account manager and priority support
Security: Advanced login security (SSO/SAML)
Billing: Annual only, minimum 5 seats
How You'll Know You Picked the Right Plan
✓ Your plan matches the channels you'll use — email only (Email plan) or multichannel (Multichannel Expert / Enterprise).
✓ If you're on the Email plan, your selected tier covers your team's expected monthly sending volume.
✓ Your team structure fits the plan — unlimited users on Email, per-seat on Multichannel Expert, or large-team annual on Enterprise.
✓ Your billing choice matches your commitment level (monthly, quarterly, or yearly).
Troubleshooting / Common Questions
Issue: I want a free trial but don't see one.
Root cause: The 14-day free trial is only available on the Multichannel Expert plan. The Email plan does not include a free trial.
Fix: Select Multichannel Expert and start the trial from the pricing/signup flow.
Issue: My campaigns stopped sending mid-month.
Root cause: Your team reached the monthly sending limit on the Email plan.
Fix: Log in. A pop-up will appear with upgrade options. Upgrading to a higher tier takes effect immediately. Your sending limit resets to 0 under the new tier, and you are charged the full amount of the new tier minus unused pro rata from the current period.
Issue: I downgraded to a lower Email tier but I'm still on the higher limit.
Root cause: Email plan downgrades take effect at the end of the current billing period, not immediately.
Fix: No action needed. The lower tier will activate automatically at the next renewal. No pro-rata refund is issued.
Issue: Can multiple people share one lemlist account by adding their email addresses?
Root cause: lemlist enforces a strict "1 account = 1 person" policy on Multichannel Expert and Enterprise.
Fix: Only connect sending addresses that belong to the same individual. Misuse may result in suspension, termination, or disconnection of email addresses. The Email plan supports unlimited users. Each person should have their own user seat.
Issue: I want to use both the Email plan and Multichannel Expert in the same team.
Root cause: Having both plans active in the same team is not supported.
Fix: Create a separate lemlist team for each plan. Each team operates independently.
Issue: I need Enterprise but I'm under 5 seats.
Root cause: Enterprise requires a minimum of 5 seats and is billed annually.
Fix: Start with the Email plan or Multichannel Expert, or contact Sales to discuss options.
Issue: I'm an existing Email Pro customer. Do I need to switch to the new Email plan?
Root cause: The Email plan is for new customers only. Email Pro is not being discontinued for existing subscribers.
Fix: No action needed. You stay on Email Pro at your current pricing and terms.