TL;DR
Open the in-app Support chat in lemlist by clicking the chat icon in the bottom-right corner, then choose Send us a message to start a new conversation (or Messages to review past chats). This helps you get faster answers and keeps all support threads in one place. Takes about 1 minute.
Who Should Use This
You’re logged into lemlist and need to contact Support about an issue, billing question, or account setup.
You want to check previous support conversations from inside the app.
Why This Matters
Starting a Support chat from inside lemlist makes it easier for the team to understand your account context and resolve your issue faster. Sharing the right details up front also reduces back-and-forth.
Step-by-Step Guide
In lemlist, click the chat icon in the bottom-right corner to open Support, then choose Send us a message to start a new chat (or select Messages to view previous conversations).
How You’ll Know It Worked / Success Indicators
✓ The Support chat window opens after you click the chat icon.
✓ You can select Send us a message to create a new conversation.
✓ You can open Messages to see earlier support chats.
What Information To Include
Your name and team name
The relevant email address and campaign ID (if applicable)
A short description of the issue plus steps to reproduce (what you clicked, what you expected, what happened instead)
Screenshots or a short screen recording (if the issue is visual or hard to describe)
Troubleshooting / Pitfalls
Issue: I can’t see the chat icon in the bottom-right
Root cause: A browser extension (often ad/script blockers) or strict browser settings may be blocking the chat widget.
Fix:
Disable ad/script blockers for lemlist, then refresh the page.
Try an incognito/private window or a different browser.
If you still can’t access in-app chat, contact Support using the method your workspace provides (or follow any email prompt shown in the app).
Issue: I can’t access the app to start a chat
Root cause: Login issues or an error prevents opening lemlist.
Fix:
Capture the error message (or a short recording) so Support can diagnose faster.
If you’re prompted with an email option, send the details there as requested by Support.
Learn More / Cross-Links