TL;DR
Create a new team to manage multiple users, separate client campaigns, or organize different departments. Open the team selector from the bottom-left corner, create a new team, rename it in the Cockpit, choose a plan, and invite users. Takes about 5 minutes to set up.
Who Should Use This
Agencies managing separate campaigns for different clients
Companies with multiple departments (Sales, Marketing, Growth) that need independent workspaces
Teams adding multiple users who will send campaigns from their own email addresses
Businesses scaling outreach volume by adding senders
Why This Matters
Creating a team lets you organize users, campaigns, and billing logically. Each team operates independently with its own campaigns, leads, unsubscribe lists, and invoices.
This prevents cross-contamination between clients or departments. Agency teams managing Client A never see Client B's data. Sales and Marketing teams work separately without interfering with each other's campaigns.
Teams also enable collaboration. Multiple users can work together within one team, all seeing the same campaigns and leads. Each user needs their own seat and sends from their own email address, increasing your total sending capacity.
Step-by-Step Guide
Click your team name in the bottom left corner to open the team selector.
Select Create a new team.
You’ll be taken to the Cockpit. Rename your team to something descriptive (e.g., "Acme Corp Sales" or "Client - TechStart").
Click your team name in the bottom left corner again, then go to Plans & billing.
On the Billing page, click Upgrade now.
Choose the plan for this team (Email Pro, Multichannel Expert, or Enterprise), and select the number of seats you need.
Important: All users within one team must be on the same plan. You cannot mix Email Pro and Multichannel Expert users in the same team.
Complete the payment process.
From the Billing page, click Invite user, then enter your teammate’s email address in the invite modal.
Choose Active member if they’ll send campaigns, or Inactive member (Admin role only) if they’ll just manage the team.
Click Send invitation.
Users will receive the invitation via email or see it in the Notification Center if they already have a lemlist account.
How You'll Know It Worked
✓ Your new team appears in the team selector in the bottom left corner.
✓ You can switch between teams using the team selector.
✓ Invited users receive an invitation via email or in their Notification Center.
✓ After accepting, invited users appear in Cockpit → Manage Teams.
✓ Each team has its own separate invoice visible in Plans and Billing.
Troubleshooting
Issue: I invited a user but they didn't receive the invitation.
Root cause: The email address you used doesn't match the address they used to sign up for lemlist.
Fix: Check the email address. Ask the user what email they used to register with lemlist. Re-send the invitation to the correct address. If they don't have an account yet, they'll receive an email invitation to create one.
Issue: I can't choose different plans for different users in my team.
Root cause: All users within one team must be on the same plan.
Fix: If you need users on different plans, create separate teams. For example, create one team for Email Pro users and another team for Multichannel Expert users.