TL;DR: lemlist offers three Engagement plans for new customers: Email, Multichannel Expert, and Enterprise. Pick one based on the channels you need and the volume of emails you send. You can also subscribe to two Data plans, Leads Data Enrichment and Buying Intent Signals, on their own or as an add-on to an Engagement plan. Data plans help you find and prioritize prospects. Contacting them from lemlist requires an Engagement plan. Takes about 5 minutes to decide.

Picking the right plan ensures you get the outreach channels and sending capacity you need without paying for features you won't use. The Email plan is volume-based; your cost scales with how many emails your team sends per month, not per seat. Multichannel Expert adds LinkedIn and calling on top of email.

Data plans let you pay only for the data you need. They don't require paid seats, you're charged only when contact information or signals are found, and unused allowance rolls over while the subscription is active.

For the latest plan details, visit the lemlist Pricing page.

Best for teams running cold email outreach who want unlimited users and senders at a cost that scales with sending volume, not headcount.

What happens when you hit your sending limit: Active campaigns pause automatically. Your team admin receives an email notification. A pop-up appears at the next login with options to upgrade to a higher tier.

Upgrading tiers: Takes effect immediately. Your sending limit resets to 0 under the new tier. You are charged the full amount of the new tier minus the unused pro rata from the current billing period. The billing cycle date updates.

Downgrading tiers: Takes effect at the end of the current billing period. No pro-rata refund is issued.

Best for multichannel campaigns (email + LinkedIn + calls) and scaling outreach workflows.

Best for large teams that need high-volume sending, advanced management, and dedicated support.

Best for teams that need prospect data and buying signals, whether or not they run outreach from lemlist.

Issue: I want a free trial but don't see one.
​Root cause: The 14-day free trial is only available on the Multichannel Expert plan. The Email plan does not include a free trial.
​Fix: Select Multichannel Expert and start the trial from the pricing/signup flow. You can test Data features in the same trial.

Issue: My campaigns stopped sending mid-month.
​Root cause: Your team reached the monthly sending limit on the Email plan.
​Fix: Log in. A pop-up will appear with upgrade options. Upgrading to a higher tier takes effect immediately. Your sending limit resets to 0 under the new tier, and you are charged the full amount of the new tier minus unused pro rata from the current period.

Issue: I downgraded to a lower Email tier but I'm still on the higher limit.
​Root cause: Email plan downgrades take effect at the end of the current billing period, not immediately.
​Fix: No action needed. The lower tier will activate automatically at the next renewal. No pro-rata refund is issued.

Issue: Can multiple people share one lemlist account by adding their email addresses?
​Root cause: lemlist enforces a strict "1 account = 1 person" policy on Multichannel Expert and Enterprise.
​Fix: Only connect sending addresses that belong to the same individual. Misuse may result in suspension, termination, or disconnection of email addresses. The Email plan supports unlimited users. Each person should have their own user seat.

Issue: I want to switch between the Email plan and Multichannel Expert on the same team.
​Root cause: Direct switches between these plan families are not supported — the button is greyed out.
​Fix: You have two options: (1) create a new team on the target plan (recommended) — you'll need to manually migrate contacts, companies, and unsubscribed lists; or (2) contact support to escalate to Finance, who can handle the switch with a credit for unused time. Either way, the new plan starts a fresh 30-day billing cycle immediately.

Issue: I need Enterprise but I'm under 5 seats.
​Root cause: Enterprise requires a minimum of 5 seats and is billed annually.
​Fix: Start with the Email plan or Multichannel Expert, or contact Sales to discuss options.

Issue: I'm an existing Enterprise customer and my included credits don't match the current offer.
​Root cause: The current Enterprise plan includes 400 credits per user per month. Accounts on the previous Enterprise plan had 2,500 credits per user per month and keep this allocation for now. The allocation is no longer customizable.
​Fix: No action is needed. Your team keeps its current allocation, which may be reduced or removed in a future update. If you're unsure what applies to your subscription, contact support or your account manager. For how credits are consumed and what expires, see Credits: how they work.

Issue: I'm an existing Email Pro customer. Do I need to switch to the new Email plan?
​Root cause: The Email plan is for new customers only. Email Pro is not being discontinued for existing subscribers.
​Fix: No action needed. You stay on Email Pro at your current pricing and terms.

Issue: I need enrichment or signals, but I don't want to send campaigns from lemlist.
​Root cause: Enrichment and signals are available without an Engagement plan.
​Fix: Subscribe to Leads Data Enrichment or Buying Intent Signals on its own. No paid seats are required.

Issue: I have a Data plan and now want to run campaigns.
​Root cause: Campaigns, tasks, and other outreach features require an Engagement plan.
​Fix: Upgrade to an Email or Multichannel Expert plan. Your Data plan continues as an add-on, and the team members who need outreach access become paid Engagement users.

Issue: I want to stop outreach but keep enrichment or signals.
​Root cause: Cancelling an Engagement plan doesn't require leaving lemlist.
​Fix: Keep a Data plan when you cancel your Engagement plan.