Recovering deleted campaigns in lemlist is possible, but there are key conditions and processes to follow. This guide provides a step-by-step overview of how to recover your campaigns, explains recovery limitations, and offers preventive tips to manage campaigns effectively.
Conditions for Campaign Recovery
Time Limit for Recovery: - Deleted campaigns can only be recovered within 7 days of deletion. Beyond this timeframe, recovery is not possible as the data is permanently deleted.
Role of Support/Admin: - Campaign recovery must be performed by the support team through backend processes, as end users cannot restore campaigns themselves.
Storage of Associated Data: - Associated data (e.g., tasks linked to campaigns) are deleted along with the campaign and cannot be recovered after the 7-day window.
Steps to Recover Deleted Campaigns
Identify Campaigns for Recovery: - Determine the specific campaign(s) you wish to recover. Providing the campaign name is crucial for restoration.
Request Recovery: - Contact the lemlist support team to initiate the recovery process.
Troubleshoot Post-Recovery: - If the recovered campaign does not appear under your Campaigns tab, clear any filters and refresh the page by closing and reopening the browser. The campaign should become visible.
Reassign Senders (if applicable): - If you were removed from campaigns due to a seat deletion, reassign yourself as a sender in the campaigns where you were originally assigned.
Recommendations for Preventing Data Loss
Archive vs. Delete: - If you aim to clean up your list without losing data, consider archiving campaigns instead of deleting them. Archived campaigns can be retrieved later by filtering your Campaigns tab.
Monitor User Removal: - If a user is mistakenly removed, their campaigns are still associated but inactive. Reinstate the user if needed to regain access to those campaigns.
Frequently Asked Questions (FAQs)
Q: What happens to campaigns when a user is deleted?
A: Campaigns remain visible to the team but become inactive as email sending stops. Changing the sender of an active campaign disrupts the continuity of tracking and stats.
Q: Why can't I recover a campaign deleted a month ago?
A: Campaigns can only be restored within 7 days of deletion. Beyond this timeframe, recovery is not possible.
Q: What should I do if I mistakenly removed a user and lost their campaigns?
A: Re-add the user to the campaigns if necessary. Mistakenly removed users don’t lead to permanent deletion of their associated campaigns.
By following these steps and recommendations, you can effectively recover deleted campaigns and minimize data loss in lemlist.