You can manage and cancel both your WhatsApp add-on and your additional email slots from the Plans & billing page in lemlist. This guide explains how to open your billing settings, reduce seats or slots, and confirm the cancellation when needed.
Learning Objective
By the end of this tutorial, you’ll know how to cancel your WhatsApp subscription, reduce or remove additional email slots, and understand what to check before making billing changes in lemlist.
Why This Matters
If your team no longer needs WhatsApp outreach or extra sending capacity, removing unused add-ons helps you avoid paying for seats or email slots you no longer use. It also helps you prevent campaign or seat-assignment issues during the cancellation process.
Before you start
You should have admin or billing access in the workspace.
You should know whether any users are currently assigned to WhatsApp seats or using additional email slots.
For WhatsApp, the subscription is canceled only when the seat count is reduced to 0.
For additional emails, you can reduce the total number of slots to the amount your team still needs.
What to know before canceling
Important:
To cancel WhatsApp, you must reduce the number of WhatsApp seats to zero.
You can reduce additional email slots only if they are not currently needed by users.
Any unused amount is typically handled as prorated credit on a future invoice rather than a refund.
After canceling WhatsApp, your connected WhatsApp account will disconnect.
Campaigns containing WhatsApp steps may be blocked after the WhatsApp add-on is removed.
Core Lesson — Step-by-Step Workflow
Phase 1: Open your billing settings
From your lemlist dashboard, click your profile photo in the bottom-left corner, then select Plans & billing.
Phase 2: Choose the add-on you want to manage
On the billing page, click the gear icon in the WhatsApp section to manage your WhatsApp subscription.
To manage extra sending capacity instead, click the gear icon in the Additional Email section.
Phase 3: Cancel the WhatsApp subscription
If any WhatsApp seats are still assigned, unassign them first. You won’t be able to complete the cancellation until the number of seats in use allows you to reduce the total to 0.
In the WhatsApp add-on window, use the minus button until the number of WhatsApp seats is 0, then click Cancel WhatsApp subscription.
Phase 4: Cancel or reduce additional email slots
In the additional email window, use the minus button to reduce the number of extra email slots to the quantity you want to keep. If you want to remove them completely, keep decreasing the number until no additional slots remain, then click Confirm.
What happens after cancellation?
If you cancel your WhatsApp add-on, the add-on is removed from your workspace, your connected WhatsApp account is disconnected, and campaigns using WhatsApp steps may stop working until the add-on is enabled again.
If you reduce or remove additional email slots, your billing is updated based on the new number of slots kept in the workspace.
Practical Example
If your team no longer needs WhatsApp outreach, go to Plans & billing, open the WhatsApp settings, reduce the seat count to 0, and confirm the cancellation. If your team also no longer needs extra inbox capacity, open Additional Email, reduce the number of additional email slots, and confirm the new total.
Troubleshooting & Pitfalls
Issue: You can’t reduce the number of WhatsApp seats
Root cause: One or more users are still assigned to active WhatsApp seats.
Fix:
Review which users currently have WhatsApp seats assigned.
Unassign or deactivate those seats first.
Return to the WhatsApp add-on settings and reduce the seat count to 0.
Issue: You can’t fully remove additional email slots
Root cause: Some of the slots may still be needed based on your current team setup or active usage.
Fix:
Check how many additional email slots are still in use.
Reduce the quantity only to the number your workspace can support.
Confirm the updated amount after adjusting the slot count.
Issue: The cancel option does not complete the WhatsApp process
Root cause: The seat count has not been reduced to zero.
Fix:
Open the WhatsApp add-on settings again.
Make sure the seat quantity shows 0.
Confirm the cancellation from the add-on window.
Issue: Campaigns stop working after WhatsApp cancellation
Root cause: Campaigns that include WhatsApp steps require an active WhatsApp add-on.
Fix:
Re-enable WhatsApp seats if you need to keep using WhatsApp in campaigns.