Learning Objective
By the end of this guide, you'll know how to set up auto BCC in lemlist to automatically forward all sent emails to your CRM, find your CRM's BCC email address, and configure BCC for multiple team members.
Why This Matters
Most CRMs (Salesforce, HubSpot, Pipedrive, etc.) can automatically log emails sent to a special BCC address. Without this setup:
Emails sent from lemlist don't appear in your CRM
Sales reps manually forward emails or copy-paste them into CRM records
Activity tracking is incomplete and inconsistent
Setting up auto BCC:
✅ Automatically logs all lemlist emails in your CRM
✅ Eliminates manual data entry – No copy-pasting emails
✅ Keeps CRM activity complete – Every sent email is tracked
✅ Works with any CRM that supports BCC email logging
Prerequisites
Before setting up auto BCC:
You have a CRM account (Salesforce, HubSpot, Pipedrive, or any CRM that supports BCC email logging)
You know how to find your CRM's BCC email address (we'll show you where to look)
You have admin access in lemlist to configure BCC settings
Step 1: Find Your CRM's BCC Email Address
Every CRM that supports BCC logging provides a unique email address for this purpose. Here's where to find it in common CRMs:
Salesforce
Go to Setup → Email to Salesforce
Find your Email to Salesforce Address (looks like
[email protected])Copy this address
HubSpot
Go to Settings → General → Email
Find Log emails in the CRM
Copy the BCC address (looks like
[email protected]with a unique identifier)
Pipedrive
Go to Personal Preferences → Email Sync
Find your BCC email address (looks like
[email protected])Copy this address
Other CRMs
Most CRMs that support BCC logging provide this address in:
Settings → Email or Email Integration
Personal Preferences → Email Sync
Admin → Email to CRM
Search your CRM's documentation for "BCC email address" or "Email to CRM" to find it.
Step 2: Configure Auto BCC in lemlist
Click your profile/name (bottom-left corner), then select Settings
From the left sidebar, click Integrations, then scroll down to the BCC section, paste your CRM’s BCC email address into the BCC email address field, and click Confirm
Step 3: Configure for Multiple Team Members (if applicable)
⚠️ Important: BCC setup is user-specific. Each team member must configure their own BCC address.
If your team has 5 members:
Each person logs into their lemlist account
Each person follows Step 2 to add their CRM's BCC address
This ensures all emails from all team members sync to the CRM
💡 Tip: Some CRMs provide the same BCC address for all users, while others (like Salesforce) provide unique addresses per user. Check your CRM's documentation.
How You'll Know It Worked
✓ Emails sent from lemlist appear in your CRM on the corresponding lead/contact record
✓ BCC field shows your CRM's email address in lemlist Settings → Integrations
✓ Test email sent from lemlist logs in CRM within a few minutes
To test:
Send a test email from a lemlist campaign
Check the recipient's CRM record
Verify the email appears in their activity timeline
Troubleshooting
Issue: Emails aren't appearing in CRM
Root cause: Wrong BCC address, BCC not enabled in CRM, or CRM sync delay.
Fix:
Double-check the BCC address in lemlist matches your CRM exactly (no typos, extra spaces)
Verify BCC email logging is enabled in your CRM (check CRM settings)
Wait 5–10 minutes—some CRMs have a delay before emails appear
Send a test email directly to the BCC address from your regular email client to verify it works
Issue: Some emails appear in CRM, but not all
Root cause: BCC address may have been entered incorrectly after some emails were sent, or CRM has sync issues.
Fix:
Verify the BCC address is still correct in lemlist Settings → Integrations
Check if your CRM has any email logging limits or quotas
Review CRM sync logs (if available) for errors
Issue: Emails appear in CRM but aren't linked to the correct contact
Root cause: CRM may not recognize the recipient's email address or can't match it to an existing contact.
Fix:
Ensure the recipient exists in your CRM before sending emails
Check your CRM's email matching rules (some CRMs require exact email matches)
Manually link the email to the correct contact in your CRM if needed
Issue: Team members' emails aren't syncing
Root cause: Each team member must configure BCC individually—it's not a workspace-wide setting.
Fix:
Ask each team member to log into their lemlist account
Have them follow Step 2 to add their own BCC address
Verify each person's BCC address is correct for their CRM user account
Optimization Tips
Test before full launch: Send a test email from lemlist to yourself and verify it appears in your CRM before launching campaigns.
Document BCC addresses: Keep a record of each team member's BCC address (especially for CRMs like Salesforce that provide unique addresses per user).
Check CRM limits: Some CRMs have daily limits on BCC email logging. Verify your volume won't exceed these limits.
Combine with native integrations: If your CRM has a native lemlist integration (HubSpot, Pipedrive, Salesforce), consider using that instead of BCC for richer data sync (activities, deal creation, etc.).
Set up onboarding for new team members: Include BCC configuration in your lemlist onboarding checklist so new hires sync emails from day one.
Monitor CRM sync regularly: Spot-check CRM records weekly to ensure emails continue syncing correctly.
Use BCC for unsupported CRMs: If your CRM doesn't have a native lemlist integration, BCC is your best option for email tracking.