Heeeeey lemlister! 👋
To access your login email or email provider you will need to click on the little circle icon with letters and then choose "Account settings":
Please note that on lemlist you have two types of email addresses.
➡ login - used only for login + invoices
➡ email provider - email address linked under the email provider is the one you are using for sending campaigns
1️⃣ Change your user login
Go to your Account settings
In the first section "My account", click on the button "Change email"
You'll be asked to confirm your password for security reasons, you will have 2 tries.
👍 If you succeed, you'll be asked to type and confirm the new email login you'd like to use and you will receive a procedure of activation on this new email address.
👎 If you fail, you'll be logged out immediately.
If you need any help, please contact support.
2️⃣ Change your email provider
🔺 Warning
Please, keep in mind that all the CAMPAIGNS linked to the deleted email address WILL BE PAUSED AND WON'T HAVE A SENDER ANYMORE. Also, tracking for all those campaigns will be disabled.
So after you changed it, make sure to go back to your campaigns and assign the new email address as the new sender in your campaigns settings then press play again 👍
So please make sure that:
⚡️ All your important campaigns are over
⚡️ You exported all important campaigns results
✅ Then you can change your email provider peacefully.
➡️ Go to ACCOUNT SETTINGS ⏩ EMAIL PROVIDER
➡️ You'll see the current address linked to your account
➡️ Click « Disconnect » to UNLINK your google account from it or any other SMTP and IMAP.
➡️ You'll be offered to link another email address just like you did when you opened your account.
You can also check the article How to change my Sender Name? ✍️ 🤓
Don't hesitate to reach out to us on the chat support if you need more details. 😊
Enjoy ❤️