Heeeeey lemlister! 👋
Please note that lemlist uses two types of email addresses: For security reasons, these emails serve separate functions and cannot be interchanged or modified freely:
Login Email: This is the email you use to log in to your lemlist account and receive invoices.
Sending Email: This is the email used for sending campaigns.
1️⃣ Why You Cannot Change Your Login Email Yourself
Login email changes in lemlist are restricted due to security reasons to prevent unauthorised access or account misuse. If you need to update your login email, support intervention and verification are required.
Submit a Request to Support:
Send an email from your current login email address to the support team.
Specify your desired new email address in the request.
Wait for Processing:
Upon verifying your details, the support team will initiate the change and send a verification link to the new email.
Complete the Process:
Click on the verification link to finalise and activate the changed email.
Note: The new login email address cannot already be associated with another lemlist account. Ensure your desired email is active and able to receive verification emails from support.
2️⃣ How to Change Your Sending Email Address
❗️Important Warning❗️ When changing your sending email address, keep in mind that any active campaigns linked to the old sending email address will be paused and will no longer have a sender. Additionally, tracking for these campaigns will be disabled.
Steps to Change Your Sending Email Address:
Complete Current Campaigns
Before making changes, ensure that:All important campaigns have finished.
You’ve exported any necessary campaign data.
Go to Sending Settings
Navigate to Settings > Sending Settings.Unlink the Old Email
You’ll see your current sending email address. To unlink it, click on the trash icon next to the email.
Add a New Sending Email
To link a new email address, click Connect New Email Address and follow the prompts.
Update Campaigns
Once you’ve updated your sending email address, make sure to go back to your campaigns and:Assign the new email address as the sender.
Restart the campaigns.
By following these steps, you can safely update your sending email without losing data or disrupting active campaigns.
What if I cannot Access My Current Login Email?
If you lack access to your current login email, provide alternative verification details (e.g., billing information or invoice details) to support for identity confirmation.
Why Is the New Login Email Not Receiving Verification Emails?
Check spam or junk email folders.
Verify the email address is accurate and can receive messages.
Contact support if delivery issues persist or opt for another email.
Here you can also check: How to Change My Sender Name?
By updating your login and sending emails in lemlist, you can manage your account more effectively.