TL;DR

The Extern feature is now a legacy feature. You can no longer invite new extern users to your lemlist team. Existing extern users will remain externs and can still be managed from Plans & billing. If you need to add a new user who you would previously have invited as an extern, invite them as a Member instead.

Who Should Use This

Admins who already have legacy extern users on their lemlist workspace
Teams that need to manage, resend invitations to, edit, or remove existing externs
Admins looking for the right alternative now that new extern invitations are no longer available

Why This Matters

Externs are no longer available as a feature for new invitations. However, any users who were already created as externs will keep their extern status and can still be managed as legacy users.

If you previously used externs for clients, contractors, or other limited-access collaborators, we now recommend inviting any new users as Members instead.

Can I Still Invite a New Extern User?

No. New extern invitations are no longer supported.

If you want to add a new user to your workspace, invite them as a Member instead of an extern.

Important: Extern is now a legacy-only feature. Existing externs stay available in your workspace, but admins can’t create new ones.

How to Manage Legacy Extern Users

If your workspace already has extern users, you can still manage them from Plans & billing.

Open Plans & Billing

Click your profile in the bottom-left corner, then select Plans & billing.

Resend an Invitation, Edit, Grant Access, or Remove a Legacy Extern

In Plans & billing, find the extern user in the list and click the ... menu.
From there, you can choose Grant extern access, Resend invitation, Edit, or Remove user.

What Still Works for Legacy Extern Users

If you already have extern users on your workspace, you can still:

Keep them as extern users
Grant or revoke extern access
Resend their invitation
Edit their settings
Remove them from the workspace

Recommended Alternative for New Users

If you need to add someone new and would previously have invited them as an extern, invite them as a Member instead.

This is now the recommended path for adding new collaborators to your workspace.

Troubleshooting Common Issues

I can’t invite a new extern

That’s expected. New extern invitations are no longer available. Invite the user as a Member instead.

An existing extern still needs access

Legacy externs can still be managed. Go to Plans & billing, open the extern user’s ... menu, and choose the action you need, such as Grant extern access or Resend invitation.