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Understand credits in lemlist

🎉 Everything You Need to Know About Lemlist Credits!

Updated yesterday

Credits are your gateway to unlocking the full potential of lemlist, acting as a virtual currency that powers essential features to supercharge your user experience. Let’s break it down into bite-sized, friendly pieces! 😊


⁉️ What Are Credits?

Credits are a flexible currency within lemlist that grant you access to various tools and functionalities. Here's how they work:

  • Access Tools: Use credits to unlock features like email finding, LinkedIn enrichment, and more.

  • Currency Equivalent: Think of credits as the fuel for performing key actions on the platform.- Pay-As-You-Go Model: Credits are only deducted when actionable and verified data is found, ensuring efficient usage.

🏆 How Do Credits Work?

Credits are your backstage pass to lemlist’s powerful features:

  • Feature Utilization: Unlock specific functionalities to streamline your workflow.

  • Credit Consumption: Each action consumes a set number of credits based on complexity.

  • Resource Management: Manage your credits wisely to get the most out of your tasks.

🥳 What Can You Do with Credits?

✨ Feature Breakdown:

  • Email Finder & Verifier (5 credits): Combines locating and verifying email addresses efficiently. Only pay for leads verified as deliverable or risky.

  • LinkedIn Enrichment (1 credit): Add valuable LinkedIn data to your leads and find the LinkedIn URL for those that are missing it.

  • Phone Number Finder (20 credits): You’ll be able to locate phone numbers using credits!

  • Phone calling credits (1 minute = 4 credits): You can use the lemlist in-app calling feature to do cold calling.

  • AI variables generation (1 credit per request): You can use lemlist credits to generate AI Variables


💳 Quick Access & Billing

Managing credits is simple:

  1. Click "buy more credits" or navigate to the Credits section in billing.

  2. View credit usage and remaining balance.

  3. Purchase extra credits via predefined packages or a custom amount.

  4. Additional credits can be purchased at $0.1 per credit.

  5. Note: Only team admins can purchase credits.

Here you can:

  1. View credit usage and remaining balance.

  2. Purchase extra credits via predefined packages or a custom amount.

Pro Tip: Extra credits roll over indefinitely until used! 🛠️🎯

Troubleshooting Credit Issues:

  1. Running Out of Credits: Top up your credits to resume enrichment processes, which don’t auto-resume.

  2. Bulk Enrichment: Start with smaller batches to estimate credit usage effectively.


📜 Credits Rules & Policies

Here are the key policies to remember:

  • Team-Wide Usage: Credits are shared across the team.

  • Free Credit Allocations:

    • Free Trial: 500 credits (one-time only)

    • Email Pro Plan: 1000 credit per seat, per month

    • Multichannel Expert Plan: 1500 credits per seat, per month

  • No Rollover for Free Credits: Free credits reset each month, but purchased credits carry over.

  • Priority Spending: Free credits are used before purchased credits.

  • Cancellation Policy: Extra credits remain even after cancelling your subscription.

  • Calling Credits: Users on the Multichannel Expert plan will get 100 calling minutes, equivalent to 400 calling credits per month.


🎯 Summary

Credits are the cornerstone of your Lemlist experience, enabling you to:

  • Perform actions like email finding, enrichment, and verification.

  • Access AI-powered campaigns and features.

  • Manage your resources efficiently with rollover options for purchased credits.- Start campaigns with smaller data sets to analyse credit consumption.

  • Ensure actionable results by considering the costs of different enrichment actions.

  • Encourage admins to purchase credits promptly when needed.

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