By the end of this guide, you'll know how to access the Outreach Queue, view all scheduled steps across campaigns grouped by day, filter by campaign, contact, company or sender, and refresh the view so you can plan daily sending volume and avoid overshooting sending limits.

Managing multiple campaigns across different sender accounts is complex. Without visibility into what's scheduled, you risk:

The Outreach Queue solves this by giving you a preview of your outbound flow across all campaigns in one place.

Before using the Outreach Queue:

The Outreach Queue is a campaign planning tool that displays all your scheduled steps in a scrollable table grouped by day.

What you can do:

The queue has these columns:

From the left sidebar, click Campaigns, then open the Outreach queue tab at the top of the page.

The Outreach Queue displays all upcoming steps in a table, grouped by day (for example, "Yesterday", "Today", "Tomorrow").

Conditions also appear as rows (for example, "Accepted invite within 21 days?"). The steps that come after a condition appear once the condition has been checked.

Use the arrow next to a day (for example, Today) to expand or collapse that day’s scheduled steps. Tip: you can hold Shift while clicking to collapse/uncollapse all.

Use the filters at the top right to narrow the queue: All Campaigns, All contacts, All companies, and All senders.

Click a filter, then select or unselect items in the dropdown (you can also search). For example, select one or more senders to see only their scheduled steps.

Click the Refresh icon to reload the latest predictions. Since campaigns can change at any time (leads added, campaigns paused/resumed, schedule changes), refreshing helps ensure you’re viewing the current schedule.

Hover over a scheduled step and click the double-arrow icon (Move the lead at the top of the queue). The step moves to the top of the queue and goes out at the next sending cycle if capacity allows.

Click on:

This lets you quickly investigate or adjust specific steps without leaving the queue.

The Outreach Queue gives you a preview of your outbound flow.

It factors in:

This helps you:

✅ Plan daily sending volume – See what goes out each day to avoid spikes

✅ Manage multiple senders – Balance workload across team members

✅ Avoid overshooting limits – Stay within daily sending caps to protect sender reputation

✅ Get visibility before sending – Review what's scheduled before it happens

Use cases:

Scenario 1:

Avoid sending limit violations

You have 3 campaigns scheduled. The Outreach Queue shows a high volume for Monday, exceeding your daily limit. You pause one campaign or adjust schedules to stay within limits.

Scenario 2:

Balance team workload

Filter by sender and see that one teammate has significantly more scheduled steps than others. You reassign leads or redistribute senders to balance workload.

Scenario 3:

Preview upcoming week

Expand each day to see your outreach volume for the week. Adjust schedules to ensure consistent daily sending rather than bursts.

1. View up to 1,000 future steps

The queue shows a maximum of 1,000 upcoming steps. If you have more, only the nearest 1,000 appear.

2. Step content isn't shown

You can see which step is scheduled but not the actual email or LinkedIn message content.

3. Conditions show as rows

A condition row shows a lead waiting for that condition to be checked. The steps that follow it appear once the condition has been checked.

4. The queue follows your campaign settings

The queue reflects current campaign settings. When campaigns change (paused, new leads added, schedule adjustments), click Refresh to see the latest schedule.

💡 Bottom line: The queue is predictive, not final. It shows what's planned based on current settings, not what will definitely send (since campaigns can change).

Issue: No steps appear in the Outreach Queue

Fix:

Issue: Steps are missing for a specific sender

Fix:

Issue: Queue shows steps that already sent

Fix:

Issue: Can't see the content of scheduled steps

Fix:

Check the queue daily: Make it part of your morning routine to review what's sending today and adjust if needed.

Use sender filters to balance workload: If managing a team, filter by each sender to ensure workload is distributed evenly.

Refresh before making decisions: Always refresh the queue before making changes to campaigns to ensure you're working with the latest data.

Plan sending volume proactively: Look ahead to the next 3-5 days to spot days with high sending volume and adjust schedules to smooth out spikes.

Click through to investigate: If a step looks unusual (wrong time, unexpected campaign), click the campaign name to investigate and fix.

Combine with sending limits: Cross-reference the queue with your sending limits (Settings → Sending Settings) to ensure you stay within safe thresholds.

Export for external planning: Take screenshots or manually note high-volume days to plan team capacity or adjust other marketing activities.

Watch condition rows: Condition rows show leads waiting on a condition. Review campaign reports to track conditional engagement (clicks, replies).