Learning Objective
By the end of this tutorial, you’ll know how to interpret sending capacity in lemlist’s Outreach Queue, understand how it’s calculated, and adjust your scheduling to avoid hitting daily limits.
Why This Matters
Sending capacity helps you predict whether your connected sending accounts can complete today’s planned actions (Email, LinkedIn, and Calls) without reaching channel limits. Monitoring it prevents blocked actions, improves deliverability and account safety, and keeps your outreach running steadily across days.
Prerequisites
You have at least one sending account connected (email and/or LinkedIn).
You have active campaigns that schedule actions into the Outreach Queue.
Core Lesson: Step-by-Step Workflow
Phase 1: Find your sending capacity
Open the Outreach Queue and look at the top of each activity group to see the sending capacity indicator for that day/channel. This is your quick “how close are we to the limit?” view while planning and launching campaigns.
Phase 2: Interpret the indicator (color + percentage)
The sending capacity score is color-coded so you can spot risk quickly:
Green (90–100%): plenty of capacity available
Yellow (70–89%): getting close to the limit
Orange (50–69%): limited capacity left
Red (<49%): almost out of capacity
Phase 3: Understand how capacity is calculated
Sending capacity is automatically computed in the Outreach Queue based on your planned activities and the sending limits of your connected accounts.
Here’s how it’s calculated:
Email: scheduled daily emails ÷ daily email limit
LinkedIn: (scheduled invitations + scheduled messages) ÷ (invitation limit + message limit)
Calls: no limits exist at the moment
If you filter the Outreach Queue by multiple senders, sending capacity is shown as the sum of all activities ÷ sum of all limits.
Phase 4: Take action when capacity is low
Spread actions over the next days to stay within limits. This is the safest approach when you see orange/red, because it reduces same-day pressure on your accounts.
Reduce today’s scheduled actions for the channel that’s orange or red (for example, delay some LinkedIn messages or lower email volume) to avoid hitting daily caps.
Connect and use more sending accounts (if available) to increase total daily limits across the team.
If LinkedIn capacity is disabled due to your plan, consider upgrading to multichannel (admins will see the upgrade option).
Practical Application / Real-Life Example
If you’re about to launch multiple campaigns on the same day, check sending capacity first:
If Email is green but LinkedIn is yellow/orange, keep email steps as planned and spread LinkedIn steps over additional days.
If both channels are orange/red, delay the campaign launch or adjust schedules so the next steps are distributed over the upcoming days.
Troubleshooting & Pitfalls
Issue: The capacity numbers don’t change while I’m watching the page
Root cause: The Outreach Queue view isn’t real-time while you stay on the page.
Fix: Click the refresh arrow in the top-left to reload the latest numbers.
Issue: I see “condition” rows and the plan seems to shift
Root cause: Campaign conditions appear as rows in the queue. When a condition is met, new steps can be added, which changes what’s scheduled next.
Fix: Treat the queue as a prediction that can move when you launch new campaigns, change schedules, or when leads meet conditions.
Issue: Capacity looks high, but some accounts aren’t sending
Root cause: All connected sending accounts are included in the calculation, even if one is in error or not currently sending.
Fix: Check connected accounts and resolve any errors, or adjust scheduling, assuming only healthy accounts are available.
Things to Remember
All connected sending accounts are included, even if one is in error or not currently sending.
Manual tasks and paused leads do not count toward capacity.
On non-multichannel plans, LinkedIn capacity is shown as disabled with an upgrade option for admins.