Learning Objective
By the end of this guide, you'll know how to reply to emails and LinkedIn messages directly from lemlist's Inbox, saving time by managing all conversations in one place without switching between apps.
Why This Matters
Switching between lemlist, your email client, and LinkedIn wastes time and creates friction. Replying directly from lemlist's Inbox lets you:
Stay focused – Manage all lead conversations in one interface
Save time – No need to open Gmail, Outlook, or LinkedIn separately
Keep context – See the full campaign history while replying
Track engagement – All replies stay connected to the campaign for reporting
Prerequisites
Before replying to the Inbox:
You have leads who replied to your campaigns
You're in the Inbox section of lemlist
Your email/LinkedIn account is connected to lemlist
Core Lesson: Reply from Inbox
Step 1: Open the Inbox section
Select Inbox from the left menu.
Step 2: Select the lead, write your response, and send
From the conversation list, select the lead you want to respond to, type your response in the reply box below the conversation, then click Send.
Option: Open full email tab. If you need a larger compose window with more formatting options, open the full email view before sending.
Reply via LinkedIn
If you contacted this lead through LinkedIn in your campaign, you can send them a LinkedIn message directly from the Inbox section as well.
All their further responses, whether email or LinkedIn, will appear in the Inbox section, keeping the conversation unified.
Troubleshooting
Issue: Can't reply to a lead
Fix:
Verify your email/LinkedIn account is connected in Settings → Sending Settings
Check that the lead's conversation shows in the Inbox (if not, they may not have replied)
Ensure you have an active internet connection
Issue: The reply isn't sending
Fix:
Check for error messages in the compose window
Verify your sending limits haven't been reached
Try refreshing the page and sending again
Optimization Tips
Use templates for common replies: Save time by creating reply templates for frequently asked questions or common objections.
Keep context in view: Before replying, review the lead's previous messages and campaign history visible in the inbox to personalize your response.
Reply promptly: Fast responses increase conversion rates. Set aside time daily to check the inbox and reply to new leads.
Use the full email tab for complex replies: If your response requires formatting, links, or attachments, use the full email tab for better editing tools.