Hey lemlister!

If your sales process involves calling prospects, switching between tools can slow you down. That's where lemlist VOIP comes in—helping you call leads, track conversations, sync data with your CRM, and analyze performance, all in one place.

Whether you're making your first call of the day or reviewing past conversations, lemlist VOIP keeps everything centralized so you can focus on closing deals rather than juggling tools.

Picture this: You're managing an outreach campaign, following up with warm leads, and trying to keep track of conversations - all while jumping between your CRM, email, and a separate calling tool. Exhausting, right? 😵‍💫

With lemlist VOIP, your entire workflow happens inside lemlist. Here's how it changes the game:

💡 Make & receive calls without leaving lemlist
💡 Automatically record conversations & generate AI summaries
💡 Keep all call notes, statuses, and recordings in one place
💡 Sync calls directly with your CRM (HubSpot, Salesforce, Pipedrive)
💡 Analyze call activity with real-time reporting & performance tracking

It's designed to make sales teams faster, smarter, and more efficient.

To start making calls, simply connect your existing phone number or buy a new one through lemlist.

To connect your own phone number, go to settings, and in the Manage phone numbers section, click on Connect phone number.

Choose the country and enter phone number before hitting the Next button.

After entering your phone number, a 6-digit code will pop up.

Next, you'll receive a call from the number below. After you accept the call, enter the 6-digit code you received on lemlist.

After confirming the 6-digit code, a pop-up with a completed verification will appear.

Need a dedicated number for outreach? lemlist lets you purchase local numbers in the US, UK, France, Germany, and Belgium, helping you build trust with prospects in those regions.

To buy a new phone number, go to the Call settings section in Settings and switch to Buy phone number card. Here, click on Buy phone numbers.

Each phone number will cost you $15 per month per user. To ensure compliance with local regulations and provide seamless access to phone numbers, identity verification is required when purchasing and using phone numbers in certain countries. 📜

Many governments mandate that businesses provide valid identity documentation when acquiring phone numbers within their jurisdiction. These regulations help ensure the security, transparency, and lawful use of telecommunications services.

By verifying your identity, we ensure that your purchased phone numbers remain active and compliant, allowing you to focus on what matters—engaging with your prospects effortlessly.

In the next step, you will be able to choose the country and the type of line you want to buy.

The next step depends on the country you choose. You may need to provide documentation if necessary. Remember, you need to provide documentation for phone numbers from France, the UK, Germany, and Belgium.

After the account has been verified, you need to click on the Activate phone number button.

You can choose the phone numbers you want to buy here. After choosing them, proceed to the payment page.

And that's it! You will be able to see your newly bought phone numbers here. 👇

Once your phone number is connected, you can customize its settings to match your workflow. Whether you're using your own number or one purchased through lemlist, you have full control over how calls are handled.

You can set a display name for your phone number, which appears in the dialer. This is especially useful if you manage multiple numbers and need to differentiate them easily.

You can choose whether calls should be automatically recorded for each connected number. This helps with training, compliance, and reviewing conversations, but if recording isn’t necessary for your use case, you can simply disable it.

If you've bought a phone number through lemlist, you have the additional option to redirect incoming calls to another number of your choice. This ensures you never miss important calls, even if you’re not using the lemlist dialer at that moment.

lemlist VOIP operates on a credit-based system, meaning every call you make—whether using a purchased or connected phone number—deducts minutes from your available balance.

Users receive a set number of calling minutes per month based on their plan:

If you exceed your monthly limit, you can purchase additional minutes using lemlist credits.

Each 1 call minute = 4 credits.
For example:

You can check your available call minutes in Call Settings. If more minutes are needed:

Clicking the red button will redirect you to the credit purchase window, where you can top up and continue making calls seamlessly.

Once your phone number is connected and you have available calling minutes, you’re ready to start making calls.

1️⃣ Find a lead you want to call – The phone icon will be active only if the lead has phone number

2️⃣ Click the phone icon – This opens the lemlist dialer.
3️⃣ Launch the call – Click the blue call button, and the dialer will initiate the call.

4️⃣ Use call controls during the conversation:

After ending the call, you can:
✔ Assign a call status (e.g., Connected, No Answer, Left Voicemail)

✔ Edit or add notes to document the conversation
✔ Review the recording & transcript (if call recording is enabled)

Everything is automatically saved and synced with your CRM, making follow-ups seamless.

With lemlist VOIP, all your calls can be automatically recorded, allowing you to review conversations, gather insights, and keep track of important details. Accessing your call recordings is simple and helps you stay organized while improving your sales process.

To view your call history and listen to past conversations:

Click on any call entry to open a detailed call window. Here, you can:
✅ Listen to the call recording to revisit key points.
✅ View & search the transcript to quickly find specific information.
✅ Check AI-generated summaries for a quick recap.
✅ See detailed call insights under the "Call Insights" tab.
✅ Review lead information directly in the call window.

Do you need to share a call with a teammate? Click the "Share" button in the call detail window to generate a link. This link will allow you to access a read-only version of the call details.

If needed, you can disable sharing by toggling the link off, making it inactive. If you turn it back on, a new link will be generated for security purposes.

Tracking and analyzing your team's call activity is essential for improving performance and optimizing outreach efforts. With lemlist VOIP's reporting widgets, you get real-time insights into your calling strategy, helping you make data-driven decisions and close more deals.

📊 Call Activity Volume

📊 Call Performance by User

📊 Total Call Duration

📊 Call Duration by User

📊 Best Time to Call

📊 Call Activity Analysis

With these reporting widgets, you can monitor trends, identify patterns, and continuously improve your sales calls. By leveraging data-driven insights, your team can optimize outreach strategies and boost conversion rates. 🚀

Managing call data manually is time-consuming and inefficient. With lemlist VOIP’s CRM integration, every call, note, and status update is automatically logged in your CRM, keeping your workflow smooth and organized.

lemlist VOIP integrates seamlessly with:

📌 HubSpot

📌 Salesforce

📌 Pipedrive

This means that all your call data is automatically synced, eliminating the need for manual updates and ensuring your CRM stays up to date.

Every call made through lemlist VOIP is logged as an activity in your CRM, including:
✅ Call recordings – Listen to past conversations directly from your CRM.
✅ Call transcripts & AI summaries – Quickly review key points without replaying the call.
✅ Call status updates – Track outcomes like Connected, No Answer, Left Voicemail.
✅ Notes taken during calls – Keep all important details in one place for future reference.

📊 Stay organized – No need to switch between tools; everything is automatically recorded.
⏳ Save time – Focus on selling instead of manually logging data.
🔍 Improve follow-ups – Use synced data to tailor your next interaction based on previous calls.
👥 Enhance team collaboration – Managers and teammates can access call insights easily.

With lemlist VOIP’s CRM integration, your sales team can spend less time on admin work and more time closing deals. 🚀

🔹 Managing Call Tasks Efficiently
Before lemlist VOIP, sales reps had to switch between multiple tools to handle calls. Now, everything—from making calls to logging follow-ups—happens inside lemlist.

🔹 Calling Hot Leads Instantly
Say a prospect opens an email, clicks a link, or accepts a LinkedIn invite—you want to strike while the iron is hot. With lemlist VOIP, you can call them instantly without creating extra CRM tasks.

🔹 Centralizing All Outreach Activities
Sales teams no longer need separate tools for emails, calls, and CRM management. Everything is in one platform, boosting efficiency and helping reps close more deals, faster.

If your team prefers using Ringover for calls instead of the built-in lemlist VOIP dialer, you can now disable the lemlist dialer and continue using Ringover as before.

1️⃣ Navigate to "My phone numbers" or "Call settings" in lemlist.
2️⃣ Scroll to the bottom, where you'll find the "Disable lemlist dialer" setting.
3️⃣ Toggle the button to disable the lemlist dialer.

💡 This option can be customized at both the user and team levels, so you can decide whether to apply the change for yourself or across your entire team.

With this setting, you can keep lemlist’s powerful outreach automation while handling calls through Ringover as your preferred dialer! 🚀

If you're looking to increase your calling efficiency, streamline workflows, and close deals faster, lemlist VOIP is the solution you need.

Still stuck? Contact our support team—we’re happy to help! 😊