Hey there, lemlister! 👋
Missing replies in your campaign tracking? Don’t stress—let’s troubleshoot and ensure you’re capturing every response effectively. Reply tracking is essential for optimizing your outreach, so let’s dive into the most common reasons this happens and how to fix them.
✅ Using a Gmail Alias Without Forwarding
When you’re sending emails via a Gmail alias without enabling forwarding, replies will only land in the alias mailbox—not your primary inbox. lemlist can’t track those responses unless they’re forwarded.
Solution: Set up email forwarding from your alias to your primary Gmail inbox.
💡 Learn How to Set Up Forwarding in Gmail Here: Guide
✅ Other Common Reasons Why Replies Aren’t Tracked
Automated Replies:
Out-of-office messages or auto-responses don’t count as tracked replies.
Timing Is Key:
Tracking may take up to 30 minutes after a reply lands in your inbox.
Inbox Changes:
If the reply is deleted or moved to another folder before being tracked, it won’t show up. Keep your inbox clean but let replies stay put until they’re logged.
No Retroactive Tracking:
Replies from before tracking was enabled or integrated won’t be recorded.
💡 Additional Tracking Resources
Expand your knowledge with these helpful articles:
Keep crushing it with your campaigns, lemlister!
Smarter tracking, stronger campaigns, unstoppable results. 🚀
If you’ve checked everything and still have issues, don’t hesitate to contact us on the chat—we’re here to help! 💬 Contact Us for quick and reliable solutions.